Shipping policy
🚚 Shipping Method
We use Mondial Relay as our primary carrier for all shipments.
⏱️ Processing and Shipping Times
Orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).
Once shipped, delivery typically takes:
- 3 to 5 business days within mainland France
- 3 to 8 business days for destinations outside mainland France
💶 Shipping Fees
- France: from €4.90
- Europe: from €7.90
- Free shipping for orders over €50
🌍 Shipping Zones
We currently deliver to the following countries via Mondial Relay:
- Mainland France
- Germany
- Belgium
- Spain
- Italy
- Luxembourg
- Netherlands
- Poland
- Portugal
- United Kingdom
We do not yet ship internationally outside these zones via Mondial Relay.
❗ Delivery Issues
If you do not receive your order within a reasonable timeframe or encounter an issue with your delivery, please contact us at lumynartsupp@gmail.com and include your order number.